EMPOWERING UTILITY CUSTOMERS

Utilities empowering their customers with energy information are rewarded with immediate results and goodwill. Our home energy management software makes it easy to provide the customized information and tools consumers need to make wise decisions. Additionally, the widget-based application allows utilities to easily extend their customer collaboration beyond energy information, to participation in demand response, distributed storage, solar or electric vehicle programs.

Utilities have the most to gain from consumer interest in energy use. GridPoint delivers the smart grid software solutions that create powerful, interactive customer relationships that are easy to maintain.Key utility benefits include:

Increased Energy Efficiency – Informed consumers are able to modify their behavior to improve energy efficiency – reducing consumption, saving money and making choices that benefit the environment. Our consumer portals provide tools, tips and communication channels for utilities to educate and reinforce ongoing energy conservation.

Reduced Peak Demand – Using our interactive tools, utilities can easily illustrate the financial impact of shifting consumption to non-peak periods and inform customers about time-of-use rate plans. Significant cost avoidance results when the peak load is reduced.

Improved Customer Satisfaction – Communicating billing and usage information in ways that are relevant, visual and easily understood improves consumer satisfaction and reduces inbound call volume. Clear explanations and real-time access to meaningful tips reduce consumer confusion and frustration. Complaints diminish, while approval ratings rise.

Demonstrated Smart Grid Leadership – GridPoint makes embracing the smart grid easy. In just 30 days, utilities can rollout a home energy management solution for all their customers. This demonstrated commitment to innovation, customer service and environmental responsibility builds goodwill and brand equity.

Established Path to Future Engagements – Rich relationships and an established resource for consumers to actively manage their energy use enable utilities to easily expand their smart grid programs and rapidly recruit customer participation.